Terms of service

1. Delivery Area & Eligibility
We calculate our delivery routes manually by Zip Code. Deliveries are strictly limited to our designated service zones within New Hampshire.
  • If a checkout is processed for an address outside our operational delivery area, your order will be automatically cancelled, and a full refund will be issued minus a [$5.00] administrative processing fee.
  • It is the customer's absolute responsibility to verify that their delivery address falls within our active servicing zone before completing checkout.
2. Tailgate/Curbside Delivery Restriction (Critical)
Due to the extreme weight of bulk animal feed and palletized wood heating pellets, all residential and commercial deliveries are strictly curbside or driveway drops.
  • Our delivery drivers will place your pallets or feed bags in a safe, accessible, flat area immediately adjacent to our delivery vehicle (such as the end of a driveway, a garage opening, or a loading zone).
  • Drivers will not: Move inventory inside residential homes, carry bags up or down stairs, maneuver vehicles onto unpaved/muddy lawns, or hand-stack bulk items into specialized storage bins.
  • It is your responsibility to move the inventory from the drop-off location to your final preferred storage area.
3. Delivery Access & Safety
Our delivery vehicles require clear, un-obstructed access to your drop point.
  • Paths, driveways, and drop zones must be entirely clear of vehicles, low-hanging tree branches, debris, ice, or loose pets.
  • If a driver deems a property inaccessible or unsafe to maneuver a heavily loaded vehicle, the delivery will be aborted. You will be contacted to reschedule, and a [$25.00] missed-delivery fee will be assessed before a second attempt is made.
4. Unattended Deliveries
You do not need to be physically present at your property to accept a delivery, provided you have designated a clear, safe drop zone in your checkout notes.
  • Once our driver unloads the product at your property, Lacey Feed and Outdoors assumes zero liability for theft, vandalism, weather damage, or pest damage to items left unattended.
5. Pre-Order & Fulfillment Timelines
All heating pellets and agricultural feeds are sold strictly on a pre-order basis during specified seasonal booking windows.
  • Expected fulfillment timelines provided at checkout are accurate estimations based on manufacturer data feeds. Actual delivery dates may fluctuate based on regional milling schedules, biomass shortages, or major weather events.
  • Cancellation Window: Pre-orders can be cancelled for a full refund up until the date your inventory is officially locked and loaded onto our delivery fleet. Once an item is dispatched onto a delivery truck, the order cannot be cancelled or refunded.